Frequently Asked Questions

How do I personalize my piece?

Step 1: Go to the Browse & Order page.
Step 2: Select the "Customize" option.
Step 3: Choose the letters that you like to complete your name or word.
Step 4: Decide whether you want your piece matted & framed, matted, or on a canvas, and click the appropriate link.
Step 5: If matted, or matted & framed is selected, you are ready to add your piece to the cart. If canvas is selected, choose your background and quote, and then add your piece to the cart.

What size is my piece?

For specific mat and frame sizes, there is a size chart included on the Pricing page. Pre-made canvases, and customized canvases are all 12" x 21" and are approximately 1/2" deep.

Do I have to pay sales tax?

Residents of the state of Pennsylvania are required to pay 6% sales tax. In addition, The Alpha Canvas holds sales tax licenses in a number of other states. Tax will be added upon checkout.

I have another issue that needs to be addressed.....

Please Contact Us.
We are more than happy to help in any way possible!

What if I want more customization than is offered on the website?

-We are able to customize our product in just about every way possible.
-Some additional options include:
       larger size canvases
       incorporating your personal photographs into the canvases or frames
       odd sized canvases
       vertical frames
       on-site letter photography
       site specific background photography
       etc.
-Please Contact Us for pricing and specifics based upon your request.

What are the shipping charges?

-Shipping is a flat rate of $10 for matted pieces.
-Framed pieces are $15 to ship for the first frame. $2.50 for each additional frame (to the same address).
-We ship using Priority Mail via USPS.
-All of our shipments are packed well and insured.

How long does it take to receive my piece?

-We try hard to have all of our orders shipped within 5-7 business days.
-If you need expedited shipping, please let us know.
-If there is an issue and shipping will take longer, we will contact you.